Privacy Policy

Natcall collects account details such as your name, email address, phone number, country or default dialing country, and login information. If you choose a profile photo, we upload and store it. We also collect wallet balance and top-up records; call details such as the number dialed, destination, status, duration, and charges; device and app activity needed to operate the service; support messages; and website cookie or analytics information.

With your explicit consent and permission, Natcall accesses and uploads contact details (names and phone numbers) from your device address book to enable core in-app calling features, identify callers, and allow seamless one-tap dialing. Your contacts are transferred securely via encrypted connections, are never sold or shared with third-party advertisers, and are not used for unsolicited messaging. You can revoke contact access at any time through your device settings.

Payment card details are handled by payment processors and are not stored by Natcall.

We use your information to create and secure your account, provide international calling, show your balance and call history, process top-ups, calculate call charges, monitor call quality, prevent fraud or misuse, answer support requests, improve Natcall, send service notices, and meet legal obligations. Our calling provider processes live call audio to connect your calls.

Contacts synced with your permission are used exclusively to help you find, organize, and dial your contacts within the Natcall app. Natcall does not sell your contacts or use your contact list for marketing or promotional campaigns.

Natcall uses HTTPS/TLS for data sent between the app, website, and services. We use access controls for account and call records, payment processor safeguards, and monitoring of calling and payment activity. Access to customer records is limited to support, finance, security, and operational needs. Contacts and account data are protected with strict access policies and encryption.

You may request access to your personal data, correction of inaccurate information, deletion where legally permitted, restriction or objection to certain processing, and a copy of data you provided. Some records may be retained when required for security, fraud prevention, disputes, tax, accounting, or legal obligations.

Deleting your Natcall account permanently removes your profile, call history, and associated contact synchronization from Natcall systems. It does not delete contacts from your phone’s native address book.

For privacy questions or data-rights requests, contact Natcall support through the app, website contact form, or official support channel. Include the email address or phone number connected to your Natcall account so we can verify and respond to your request. Support inquiries are typically answered within 24 hours.

Where GDPR or UK GDPR applies, Natcall processes personal data under lawful bases including contract performance, legitimate interests, consent where required (such as device contact access), and legal obligations. Users in applicable regions may contact us to exercise their rights, withdraw consent where processing is based on consent, or raise a concern with their local data protection authority.

We only share data with trusted service providers that need it to run Natcall, such as hosting, payment, and calling partners. These providers are required to keep your data secure, use it only to provide their services to us, and protect it with industry-standard safeguards such as encryption and access controls.

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

• Email: support@natcall.com
• Phone: +47 91393082
• WhatsApp: +47 91393082
• Address: Bergen, Kolstien 3B, Norway